Shipping & Pickup Policy

Last updated: October 30, 2026

JR Works offers three ways to get your products: pick them up yourself, have them delivered locally or to your jobsite, or have them shipped by carrier or freight. This page explains how each one works.

Pickup (free)

Pickup is available at both Gladewater locations during business hours, Monday to Friday, 8:00 AM to 5:00 PM (closed Saturday and Sunday):

• • Showroom: 1827 E. Broadway, Gladewater, TX 75647
• • Contractor Supply Warehouse: 10752 Hwy 271 S., Gladewater, TX 75647

Your order confirmation will tell you which location holds your products. We will let you know when your order is ready; please wait for that notice before coming. Bring your order confirmation and a photo ID. Orders are held for [7] days after the ready notice; after that we will contact you about rescheduling or cancellation. Please inspect your products at pickup. For heavy materials, bring a suitable vehicle and tie-downs; our team can help load, but you are responsible for securing the load.

Local and jobsite delivery

We deliver locally and to jobsites in our East Texas service area, including Gladewater, Longview, Kilgore, Gilmer, White Oak, Hallsville, and Tyler. Delivery fees are based on distance and order size and are confirmed before your order is finalized. [CONFIRM: publish a flat local delivery fee or a minimum order for free delivery, if JR Works offers one.] Delivery is curbside or to an accessible drop point unless other arrangements are made when you order. Someone 18 or older must be present to receive and sign for the delivery. Please inspect everything before signing; note any damage on the delivery paperwork and contact us within [48 hours].

Shipping by carrier and freight

Many products can be shipped. Shipping charges are calculated at checkout or quoted on your order confirmation, and orders are processed within [1 to 2] business days once products are in stock. Large, heavy, and palletized orders ship by freight with curbside delivery; the carrier will contact you to schedule. Oversized flooring and tile orders may require a loading dock or a way to unload at the curb. Shipping times shown at checkout are carrier estimates, not guarantees.

Some products, including certain oversized, fragile, and special-order items, are available for pickup or local delivery only; the product page and checkout will say so.

Delays, damage, and questions

Weather, carrier delays, and stock arrivals can occasionally shift a date. If that happens with your order, we will contact you as soon as we know. If a shipped order arrives damaged, note it with the carrier on delivery and contact us within [48 hours] with photos so we can make it right.