Returns Policy

Last updated: October 30, 2026

We want you to be confident in the products you buy from JR Works. If something is not right for your project, this policy explains how returns and exchanges work. Please contact us before returning anything so we can help you quickly.

Standard returns

Unused products in their original, unopened packaging may be returned within [30] days of purchase with your receipt or order confirmation. Approved returns are refunded to the original payment method. Shipping and delivery charges are not refundable.

Items that cannot be returned

• • Special-order and custom-order products ordered specifically for your project
• • Flooring, carpet, and other materials cut to size for your order
• • Opened boxes of flooring or tile, other than a single opened box from an otherwise complete return [CONFIRM]
• • Clearance and final-sale items
• • Products that have been installed, altered, or damaged after purchase
• • Installed services, which are covered by your project agreement rather than this policy

Exchanges

If you need a different color, size, or product, contact us within the same [30]-day window and we will arrange an exchange where possible. Any price difference will be charged or refunded at the time of exchange.

Damaged, defective, and incorrect items

Inspect your order at pickup or delivery. If an item arrives damaged, is defective, or is not what you ordered, contact us within [7] days and we will repair, replace, or refund it as appropriate. Products are also covered by their manufacturers’ warranties, and we will gladly help you with a warranty claim.

Restocking

A restocking fee of [up to 15%] may apply to returns of special-order items that we agree to accept as an exception. We will always tell you about any fee before you return the item.

How to start a return

Call 903-845-2020 or email Customerservice@jrworks.net with your order number. Approved refunds are issued to the original payment method within [10] business days of us receiving and inspecting the returned products.

Sample checkouts

Showroom samples checked out for your project should be returned by the date agreed at checkout. Samples not returned may be charged at [the sample’s listed price].